Customer Support

We're here to help you grow
In order to help you get the most out of your HortiMaX products, we offer comprehensive range of customer support services. This allows you to use your HortiMaX equipment as effectively as possible and maximize your operating results.  Support van Horimax

  • Our Expert Helpdesk will answer all of your queries, either by phone (+31 (0)15-3620300) or e-mail (helpdesk@hortimax.com).
  • Our Emergency Service can be reached at night and weekends on +31 (0)15-3695344. Please note that you will be charged for this service.
  • Our training courses will keep your knowledge up to date.
  • SetpointCheck: One of our advisors will check and optimize the settings of your equipment.
  • Personal support: One of our advisors can visit you onsite.
  • We offer an energy management and climate control course specifically designed for study clubs and grower associations.
  • Our extensive maintenance contract ensures your system will continue to operate at peak performance at all times.
  • In order to return a product for repair or with regard to a warranty claim, you must request a return code (or RMA number) by completing this short form. Once you have your return code, the product must be returned to our main office in the Netherlands and must include the return code you have been issued. Unfortunately, we cannot accept a returned product without this code.
  • You can set up a remote support session with our helpdesk by clicking on 'NTR support' below: 


     

94kg of Tomatoes per m2

Village Farms in Marfa, Texas, has reported a record-high tomato yield of 94 kg/m2 in their first year of production. This has never before been achieved in a semi-closed greenhouse without supplementary lighting. Read more